TotalShort Terms of Use

The Italian version (termini.it.md) is the reference text.

Last updated: 30 September 2026

1. Who we are and what we offer

TotalShort is a service of short vertical series, run by Agape Group GmbH, Clarahofweg 25, 4058 Basel, Switzerland, UID CHE-184.481.924 ("we"). By downloading or using the app you accept these terms.

2. Account

• You can use the app as a guest, with no sign-up. Linking an email lets you get your coins and subscription back on another device.
• If you don't link an email and uninstall the app without a phone backup, your coins cannot be recovered. Subscriptions can be recovered with "Restore purchases".
• You can delete your account at any time in the app (My stuff → Account).

3. Content

• The series are generated with artificial intelligence and labelled as such. Characters are fictional: any resemblance to real people is coincidental.
• The first episodes of every series are free: the number (currently 8) is always shown in the app, on the series page. On top of that there is 1 free episode a day per series and, when available, rewarded ads: each ad unlocks 1 full episode, up to the daily limit shown in the app.
• Content is for personal, non-commercial use. You may not copy it, redistribute it, or use it to train artificial intelligence systems.

4. Coins

• Coins are bought with Apple or Google in-app purchases and are only used to unlock episodes (currently 30 coins = 1 episode). Before every unlock we show the price in coins and its euro value and ask you to confirm: we never charge a price different from the one you confirmed.
• Coins never expire, cannot be exchanged for money, and cannot be transferred to other users.
• Lost guest accounts: if you did not link an email and lose the app or your phone, you can ask us to move your purchased coins, unlocked episodes and progress to your new account by giving us the order ID from your store receipt. We do this after checking the purchase, once per account. If a store later refunds a moved purchase, we remove the matching coins from the new account.
• Free coins (daily reward, invites): in a guest account with no purchases that has been inactive for 24 months they are deleted together with the account (see the privacy policy). Purchased coins are never deleted for inactivity.
• Auto-unlock is off by default: every coin spend asks for your confirmation.
• Refunds: handled by Apple or Google under their rules. If a store refunds a purchase, we remove the corresponding coins from your balance. Episodes already unlocked stay unlocked.

4-bis. Invites and free coins (when the programme is active)

• When the invite programme is active, you can share your personal code from the app, or a link containing it.
• A friend who uses the code in their first days on TotalShort (currently 7) receives free coins (currently 150, i.e. 5 episodes). Only one code can be used per account.
• The person who invited receives free coins when the friend saves their account with their email (currently 150 coins) and when the friend makes their first purchase of €2.99 or more or subscribes (currently 300 coins), up to the number of friends shown in the app (currently 5). If that purchase is refunded, the coins received for it are taken back (up to the available balance). The amounts in force are always the ones shown in the app.
• Free coins have no cash value, cannot be exchanged or refunded, and are used like any other coins.
• We may change, suspend or end the programme at any time, without affecting coins already received. In case of abuse (for example accounts created to invite yourself) we may cancel coins obtained irregularly.

5. VIP subscription

• VIP unlocks the whole catalogue, with no exceptions. You pay through Apple or Google and it renews automatically at the end of each period unless you cancel.
• Price changes: if we raise the price we tell you before the renewal. Apple and Google ask you to accept the increase when their rules require it; if you don't accept it, the subscription does not renew.
• Cancellation: at any time in the store settings. The app takes you there from My stuff → Subscription. VIP stays active until the end of the period already paid for.
• Withdrawal: you can exercise it with the "Withdraw from contract here" button in My stuff → Subscription. In-app purchases are sold by Apple or Google: refunds go through their procedures (reportaproblem.apple.com or Google Play). Episodes and coins are digital content supplied immediately: by buying them you ask for supply to start right away and acknowledge that, once the content is unlocked, you lose the 14-day right of withdrawal (Art. 59(o) Italian Consumer Code). Your legal rights if the content is faulty or not supplied always remain.
• We don't offer free trials that quietly turn into charges.

6. Advertising

• The free version may show rewarded ads, which you only watch if you choose to.
• Personalised ads and campaign measurement require your consent (see the Privacy Policy).

7. Rules of conduct

You may not:

• bypass content locks or daily limits;
• use bots, scripts or multiple accounts to obtain coins or unlocks;
• tamper with the app or the service.

In case of abuse we may suspend the account. Coins you bought stay yours, unless fraud is established.

8. Intellectual property

The brand, the app, the scripts and the content belong to Agape Group GmbH or its licensors. We give you a personal, non-exclusive, non-transferable licence to watch them in the app.

9. Liability

We provide the service with the utmost care, but it may be interrupted for maintenance or external causes. To the extent permitted by law, we are not liable for indirect damages. Nothing in these terms limits the rights the law gives you as a consumer.

10. Changes to the terms

• We notify you in the app at least 30 days before any meaningful change.
• Changes don't apply to running subscriptions until renewal.

11. Governing law and jurisdiction

Swiss law applies. If you are a consumer resident in the EU, you keep the protection of the mandatory rules of your country and can go to the court where you live.

12. Contacts

• Support: from the app (My stuff → Help and FAQ) or at support@totalshort.com; we usually reply within 2 working days.
• Privacy: privacy@totalshort.com.