TotalShort help

Answers to the most common questions. For anything else write to us from the app: My stuff → Help and FAQ. We reply there, usually within 2 working days. Or by email at support@totalshort.com.

Frequently asked questions

How many episodes are free?

The first 8 episodes of every series are free. Then every day you can unlock one episode per series for free: a timer on the lock tells you when the next one is ready.

How do coins work?

An episode costs 30 coins (€0.30). Coins never expire. Every paid unlock always asks you to confirm. After your first purchase, the unlock screen also offers “Whole series”: finishing it costs at most 480 coins.

What does VIP include?

Every series, no coin counting. It is weekly or yearly and renews automatically until you cancel. The coins you already have stay yours.

How do I cancel VIP?

My stuff → Subscription: we take you to Apple or Google settings, where you cancel. VIP stays active until the end of the period you already paid for.

Can I get a refund?

Payments go through Apple or Google and they decide on refunds: on iPhone at reportaproblem.apple.com, on Android from Google Play → Payments & subscriptions → Budget & history. If a store refunds a purchase, we remove the matching coins from your balance. To withdraw from the subscription there is a button in My stuff → Subscription.

I changed phone or deleted the app: how do I get my coins and subscription back?

If you linked an email: My stuff → Account → Sign in with the same email and everything comes back. Your subscription also comes back with “Restore purchases”, using the same Apple ID or Google account. If you were a guest without an email and had bought coins, write to us below (topic “Coins and payments”) with the order ID from your receipt: on iPhone it is in Apple’s email or at reportaproblem.apple.com, on Android in Google Play’s email (it starts with GPA.). We check the purchase and move your coins, unlocked episodes and progress to your new account. To avoid going through us, link an email: it takes 30 seconds.

How do I delete my account?

My stuff → Account → Delete account. We immediately delete account, coins, unlocks and progress. If you have a subscription, cancel it in the store first: deleting the account does not stop Apple or Google charges.

How do invites work?

From My stuff → Invite friends you share your code. A new friend gets free episodes right away; you get yours when they save their account with their email and when they make their first purchase. Current numbers and rules are on the same page.

The video won't start or keeps stopping.

Check your connection and try again. If it happens again, write to us below with the series and episode: it helps us find the problem.

Are the series made with artificial intelligence?

Yes. Images, video and voices in every series are generated with artificial intelligence tools, listed on each series page; stories are written with the help of AI and reviewed by our team. Every series carries the “AI series” label.

How many notifications do you send?

At most one a day, never at night, only for series you watch. Change or turn them off in My stuff → Notifications.

Delete your account and data

In the app: My stuff → Account → Delete account. Everything is deleted immediately: account, coins, unlocks, progress, lists and usage events.

Without the app (for example if you uninstalled it): email privacy@totalshort.com with the email linked to your account or, for a guest account, the order ID of an App Store or Google Play receipt. We delete the account and its data within 30 days and confirm by email. Receipts of in-app purchases are kept by Apple or Google under their own rules. A VIP subscription must be cancelled separately in your Apple or Google settings: deleting the account does not stop the charges.